This note is for customers who choose to use their own modem router and access point.
Please provide these specifications to your network provider or IT specialist and have them setup your router to the specifications.
Device connectivity problems and disruptions to cashless payments are usually caused by poor WiFI connectivity inside the store.
Paypont specifications, recommendations and troubleshooting tips are provided to you at onboarding time.
A Store Network Alert email is sent by Paypont to the store owner every time we detect there is a problem connecting to a machine in your store. This email also contains a link to our specifications and recommendations document mentioned above.
Please refer to these and provide a copy of these to your IT network provider who can help further in troubleshooting any configuration issues in your store WiFI setup.